FAQ

How long will it take to receive my order?

Below are the estimated delivery timelines for all orders:

  • Order cutoff time: 5:00 PM CET (Monday–Friday). Orders placed after this time will begin processing on the next business day, which may extend the total delivery timeframe by one day.

  • Order handling time: 1–3 business days (Monday to Friday).

  • Once your order is prepared, it will be transferred to one of our trusted shipping partners.

  • Transit time: 4–9 business days (Monday to Friday).

  • Estimated delivery time: approximately 5–12 working days.


For more details, please refer to our Shipping Policy.

Do you offer free shipping?

We provide free shipping on all orders delivered within the United Kingdom.

For more details, please refer to our Shipping Policy.

Where is Ausenne located?

Ausenne is a UK-based business offering a curated selection of high-quality products, with shipping available across the United Kingdom.

What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and
return the item within 30 days. For more information, see our Return and refund Policy.

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this
timeframe, please contact our support team.

What is your return policy?

You have 30 days from the delivery date to send items back. Returned products must be unused, in their original condition, and include all original packaging, tags, and accessories. Our support team is available to guide you through the entire return process.

Please visit our Return and refund policy

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days. See our
Return and refund policy for details.

Do you offer any warranties or guarantees on your
products?

Yes, we provide a 30-day warranty on all purchases. For more information, please
refer to our Return and refund policy.

How can I contact customer support?

You can reach our customer support team through our Contact Us Page or by
emailing us at info@ausenne.com.

Do you ship internationally?

No, we currently ship exclusively within the UK.

Do you have a physical store location I can visit?

We are an online-only store, allowing us to offer the best prices and widest product
selection.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for details.

What is the process for exchanging a product?

If you prefer to swap your item for another size, color, or product, contact us at info@ausenne.com and we will help you arrange an exchange.

How can I track my order?

You can track your order through the Track Order Page on our website.